Overview
Favodesk ("we," "us," "our," or "Favodesk") respects the privacy of its users ("you") and has developed this Privacy Policy to demonstrate its commitment to protecting your privacy. This Privacy Policy describes the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures. We encourage you to read this Privacy Policy carefully when using our website or services or transacting business with us.
By using our website (www.favodesk.com), our applications, our APIs, and our online tools (collectively, our "Services"), you are accepting the practices described in this Privacy Policy.
Information we collect
In General: We may collect personal information that can identify you, such as your name and email address, and other information that does not identify you. When you provide personal information through our Services, the information may be sent to servers located in the United States and other countries around the world.
Information you provide: We may collect and store any personal information you enter on our Services or provide to us in some other manner. This includes identifying information (such as your name, address, email address, and telephone number), information about your business or your employer, and information about your IT infrastructure and needs.
Information from other sources: We may also periodically obtain both personal and non-personal information about you from business partners, contractors, and other third parties.
Information about your interactions with us: In addition to any information you choose to submit, our systems are set up to gather certain anonymous data to help us understand how our users use our Services and how we can improve them. This automatically gathered data includes your computer’s IP or “Internet Protocol” address, statistics about how visitors navigate through our Services, and information collected through cookies.
Use of Social Media Tags
At Favodesk, we use social media tags to better understand and engage with our audience. This includes the use of Facebook and LinkedIn tags for remarketing purposes. These tags are pieces of code embedded on our Services that allow us to track user interactions, optimize our advertisements, and provide tailored content based on user behavior.
Facebook Tags: We use Facebook tags to collect information about your activities on our Services. This information helps us to deliver targeted advertisements on Facebook platforms based on your interests and interactions with our Services. The data collected includes, but is not limited to, which pages you visited and actions you took on our Services.
LinkedIn Tags: Similarly, we use LinkedIn tags to track user interactions on our Services. This data assists us in delivering personalized advertisements on LinkedIn and understanding the effectiveness of our advertising campaigns. The tags capture information such as the pages you visit on our Services and your interactions with these pages.
Both Facebook and LinkedIn provide options to opt-out of such tracking and personalized advertising. You can adjust your advertisement preferences in your Facebook and LinkedIn account settings to limit the use of your information for advertising purposes.
We respect your privacy and are committed to transparent practices. The use of these social media tags is designed to enhance your experience and provide content that is relevant to your interests. If you have any questions about our use of these tags, please contact us.
Cookies and use of cookie data
When you use our Services, we may assign your device one or more cookies to facilitate access to our Services and to personalize your online experience. Through the use of a cookie, we also may automatically collect information about your online activity on our Services, such as the web pages you visit, the links or advertisements you click, or the other actions you conduct while using our Services.
Use of Information
We use information that we collect about you to:
- Deliver the products and services that you have requested.
- Manage your customer relationship and provide you with customer support.
- Perform research and analysis about your use of, or interest in, our products, services, or content, or products, services, or content offered by others.
- Communicate with you by email, postal mail, telephone, and/or mobile devices about products or services that may be of interest to you.
- Enforce our terms and conditions.
- Manage our business and improve our Services.
Sharing of Information
We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared.
We may share information with:
- Service Providers: We may share your information with third parties who complete transactions or perform services on our behalf or for your benefit, such as for payment processing, marketing, analytics, and customer service operations.
- Legal and Law Enforcement: Law enforcement, governmental agencies, or authorized third-parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity that may expose us, you, or any other Favodesk user to legal liability. In such events, we will only disclose information relevant and necessary to the investigation or inquiry.
Using our services outside the European Union
If you are using our Services from outside the European Union, please be aware that your information may be transferred to, stored, and processed in The Netherlands where our servers are located and our central database is operated.
Changes to Privacy Policy
We will occasionally update this Privacy Policy to reflect changes in our practices and services. When we post changes to this Privacy Policy, we will revise the "Effective Date" at the top of this Privacy Policy. We recommend that you check our Services from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies.
Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us.