Wallboard
TOPdesk editionOptimize your service desk with a real-time TOPdesk wallboard, providing live data on incidents, changes, and more. Clear counters, charts, and tables offer instant insights for immediate action.
Click & Run - No consultancy required
Real-time TOPdesk data
Connect with TOPdesk using the TOPdesk API in a matter of minutes. Begin delivering real-time insights to your team right away.
Incidents
Monitor incidents in real-time to prioritize and resolve incidents faster.
Changes
Track changes and approval stages to ensure a timely delivery.
Operations
Oversee operational activities for a more efficient workflow.
Reservations
Monitor reservations to improve efficiency and occupancy.
Design your wallboard
Use TOPdesk data to quickly populate your wallboard with interactive cards. Choose from a variety of card types to create a clear overview of your TOPdesk environment, tailored to your team's goals.
Counters
Use counters to display the number of incidents, changes or tasks based on your filters.
Charts
Create engaging pie, bar, and line charts to visualize data trends clearly.
Tables
Add customize tables to sort and display information in a structured format.
Feedback
Motivate your team by displaying customer feedback messages and their ratings.
Why use a wallboard?
Wallboard FAQ
The TOPdesk Wallboard is a real-time wallboard designed to provide an instant overview of your open incidents, changes, activities, and other key performance indicators. It integrates with TOPdesk using the TOPdesk API. It's perfect for service desks that require up-to-the-minute information to manage their workflows effectively.
While PowerBI is a comprehensive business analytics tool, the wallboard is specialized for real-time monitoring and can refresh as fast as every minute. It's also significantly lighter on system resources and designed for ease of use.
No, the wallboard is a plug-and-play solution. It comes with a predefined template, making it easy for you to install and start using without any specialized consultancy. If you need further assistance or consultancy for setting up your Wallboard, you can contact us directly for specialized support.
Absolutely, the wallboard directly fetches data from the TOPdesk API and does not store any of this data locally. Additionally, we do not capture any of your data, ensuring that your information remains secure and private.
Yes, you can watch a demo of how the wallboard works and explore its features using the link below.
Watch the wallboard demoWe have a comprehensive help center that provides answers to frequently asked questions and offers extensive documentation. If you need further assistance or consultancy for setting up your Wallboard, you can contact us directly for specialized support.
Turn data into action
From incidents to changes, the wallboard offers a 360-degree view of your service desk.
Click & Run - No consultancy requiredWallboard is a product of Favodesk and has not been developed, endorsed, or reviewed by TOPdesk. All trademarks, logos, and brand names mentioned herein, including "TOPdesk", are the property of their respective owners.