Description

Unlock the full potential of your service desk with the Wallboard. Designed explicitly for seamless integration with TOPdesk's API, this tool is the solution for streamlining Incident Management, Change Management, and Operations Management.

Stay ahead with real-time data visualization. Choose from a range of card types including counters, charts, tables, feedback, text, or time cards. The flexibility to refresh data every minute is at your fingertips, ensuring your team always operates with the latest information.

Key features

Real-time Data Access
Stay ahead with minute-by-minute data refreshes, providing your team with the most current insights. Unlike Power BI, which can only refresh occasionally, the TOPdesk Wallboard ensures you always have the latest information for swift and accurate decision-making.

Seamless Integration
Experience flawless integration with all essential TOPdesk modules. This comprehensive compatibility gives you a complete view of your service desk operations, streamlining workflows and enhancing efficiency.

Customization Options
Enhance user experience and engagement by tailoring the Wallboard’s layout and aesthetics to reflect your organization's branding. Create a visually appealing and intuitive interface that meets your specific needs.

Scalable Solutions
Whether you are a small team or a large organization, our Wallboard scales to meet your needs. Its flexible design allows it to grow with your organization, ensuring it remains an invaluable tool as your service desk operations expand.

Secure and Reliable
Trust in the security and reliability of our Wallboard. As a standalone installable Windows app that connects directly with TOPdesk, it requires no additional platform or hosting. This ensures the protection of your data and smooth, consistent operation, allowing you to focus on delivering excellent service without interruptions.

Available card types

Counter Cards: Monitor vital KPIs instantly, from open ticket counts to resolution times.

Chart Cards: Analyze data patterns with bar charts, pie charts, or line charts.

Table Cards: Display TOPdesk fields in columns for a detailed overview of your TOPdesk data.

Feedback Cards: Showcase customer feedback to highlight satisfaction and areas for improvement.

Text Cards: Display important updates and announcements with clarity.

Time Cards: Keep an eye on time-sensitive tasks and deadlines.

Available TOPdesk modules

Optimize your service desk operations

The Wallboard is more than a display—it's a catalyst for operational excellence. Equip your team with real-time insights, customizable features, and an intuitive interface. Make data-driven decisions, enhance efficiency, and ensure optimal performance with the Wallboard. It's the technical edge your service desk needs.

Wallboard is a product of Favodesk and has not been developed, endorsed, or reviewed by TOPdesk. All trademarks, logos, and brand names mentioned herein, including "TOPdesk", are the property of their respective owners.